I’ve spent a lot of hours inside actual WooCommerce stores, and through real execution, I’ve learned which email automations actually get used and which ones quietly die a month after launch.
And here’s something that keeps happening.
Picture two stores building the exact same 7 automations, in the exact same order, because that’s the order every big guide lists them in.
Store A sells coffee. Orders come in every 3 to 4 weeks, same customers, same bags, again and again. Store B sells handmade furniture. Most customers buy exactly once, maybe twice, years apart.
Both stores build welcome, then cart recovery, then jump straight into seasonal and flash sale campaigns, because that’s position 3, 4, and 5 on the list they read.
Six months later:
- Store A is sitting on a customer base that reorders constantly, with zero automation catching any of it.
- Store B never needed reorder logic in the first place, but is missing the post-purchase upsell that would’ve actually grown its average order.
Same list, same order, two completely different, avoidable mistakes.
The problem isn’t the list of types. Every guide has roughly the same 7. The problem is treating the build order as fixed, when it should be decided by what you actually sell.
So before we get into all seven, let’s settle that question first: which ones deserve your time first, for your catalog, not someone else’s.
Quick Answer Build a welcome series first, then abandoned cart recovery. Those two come first no matter what you sell. Third, add a repeat purchase reminder if your products get reordered on a schedule, or a post-purchase upsell if they don’t. Seasonal campaigns, flash sales, and launches come after, once that foundation is running.
TL;DR: Types of Email Marketing Campaigns
- Welcome series and abandoned cart recovery come first, always.
- Consumable products get a repeat purchase trigger. One-time or durable products get a post-purchase upsell instead.
- Win-back and repeat purchase triggers look alike but solve different problems. Don’t let a customer sit in both.
- Seasonal campaigns and launches run on a calendar. They add to the automations below, they don’t replace them.
- Everything here runs on native WooCommerce data, no separate sync layer.
Which Email Marketing Campaign Type Should You Build First?
This is the question we hear more than any other in Mail Mint’s support queue. Not “how do I write a better subject line.” This one: which automation do I build first?
For a while, the honest answer was “it depends,” which isn’t really an answer, it’s a shrug.
So let’s actually answer it.
Two automations come first, always, no matter what you sell: welcome series and abandoned cart recovery,because these two numbers are hard to argue with.
Roughly 70% of shopping carts get abandoned, per Baymard Institute’s ongoing meta-analysis of 50 studies, a figure that’s held steady for over a decade.
7 out of every 10 people who add something to a cart just leave.
And when Omnisend looked at over 27 billion emails sent through their platform in 2025, welcome messages and abandoned cart emails together were responsible for 76% of everything automation brought in, according to Omnisend’s 2026 Ecommerce Marketing Report.
Not 76% of email revenue overall. 76% of automation revenue specifically.
Read that again. Two automations. 76%. That’s not a coincidence, that’s the floor everything else sits on.
Key Takeaway Only time to build two automations this quarter? Build welcome and cart recovery first. Together they cover most of what automation revenue actually looks like.
Where it gets interesting is the third build, the one that actually depends on you.
Here’s the logic.
Repeat customers, per first-party data from Gorgias covering over 12,000 merchants, make up only 21% of a typical customer base but generate 44% of total revenue.
If your catalog gets bought again and again, that 44% is sitting there waiting for a repeat purchase trigger to catch it automatically.
But if people buy once and rarely come back, there’s no reorder cycle to lean on. Nothing to catch. The smarter third build there is a post-purchase upsell, expanding the one order you already have instead of waiting on a second one that might not come.
Not sure which camp you’re in? That’s normal, most catalogs are a mix. Win-back is the safer default there.
| Catalog type | Third automation to build | Why |
|---|---|---|
| Consumable, short reorder cycle (skincare, supplements, coffee, pet food) | Repeat purchase trigger | Catches the reorder automatically instead of relying on memory |
| Durable, one-time purchase (furniture, electronics, jewelry) | Post-purchase upsell | No reorder cycle to lean on, so the win is expanding this order |
| Mixed catalog, no clear pattern | Win-back automation | Safer default than guessing which extreme the catalog fits |
Let’s put a real number behind this instead of leaving it abstract. Say you run a coffee subscription store doing 800 orders a month, and the bag runs out every 3 to 4 weeks.
Welcome and cart recovery still come first, same as any store. But that third automation? It’s a repeat purchase trigger timed to right before the bag runs out, not a win-back campaign chasing customers who, in a store like this, barely have time to go quiet in the first place.
Good to Know If you’re not sure which row fits, check your reorder rate over the last 90 days in WooCommerce’s own reports. Anything above roughly 20% repeat orders on the same product line points toward the consumable row.
One more thing before the seven types themselves. Seasonal campaigns, flash sales, and launches live outside this build-order logic entirely.
They’re not automations running quietly in the background, they’re calendar events you schedule and send. Add them once the real foundation is working, not instead of it.
To make all 7 feel less abstract, we’ll follow one store through every example: Bloom, a stand-in skincare brand (not a real one) selling serums and a jade roller.
Same store, seven different moments in the same customer’s life with it. Easier to see the pattern that way than bouncing between a fashion boutique in one section and an electronics store in the next.
1. Welcome Series: Why This Isn’t Just a Politeness Email
You get exactly one moment where a stranger is paying full attention to you, and it’s this one. They just subscribed, which means they cared enough to type in an email address, and if you waste that on a generic “thanks for joining” note, that attention doesn’t come back at the same intensity later.
Three emails is enough to start. Same day, then day 3, then day 6. Tag the person as a new subscriber while this runs, so you’re not also blasting them with a seasonal sale on day two, which happens more often than you’d expect.
Email 1, same day: Welcome and introduction
Keep the intent here at zero. This one is only about welcoming them and promising more value is coming, not asking for a sale.
Subject: Welcome to Bloom...
Hello [First Name],
Welcome to Bloom! We're so glad you're here.
We started Bloom because skincare has become more complicated than it needs to be. Ten-step routines, countless products, and endless advice often leave people more confused than confident.
Our approach is different.
We believe a simple, consistent routine with the right products can do far more than a cabinet full of products you'll never use.
Over the next few days, we'll share practical skincare tips, common mistakes to avoid, and simple advice to help you get healthier-looking skin.
No daily promotions. No complicated routines. Just useful emails you can actually use.
So stay tuned!
Warm regards,
[Your Name]
The Bloom Team
This first email isn’t selling anything. It’s just building trust and promising more value is coming, which is exactly what it needs to do at this stage.
Email 2: Day 3: Identify a problem and suggest a solution
The goal here is to name a frustration they’ve probably already felt, then explain it clearly enough that they trust you actually know what you’re talking about.
Subject: "I've Used It for a Week, Why Isn't My Skin Changing?"
Hello [First Name],
Can I share one of the most common frustrations people have with skincare?
You buy a new product, use it for a few days, look in the mirror... and nothing seems different.
So you start wondering if you bought the wrong product. In many cases, that's not the real problem.
Your skin doesn't change overnight.
It naturally renews itself over 4 to 6 weeks, which means even the right product needs consistency before you start noticing visible results.
Another mistake is constantly switching between products, hoping the next one will work faster.
Instead, keep your routine simple, stick with it, and give your skin the time it needs.
A consistent routine almost always delivers better results than constantly chasing the next product.
We'll share something special in our next email to help you get started.
So stay tuned!
Warm regards,
[Your Name]
The Bloom Team
That’s the kind of message that tells someone you actually understand their problem, not just their inbox. Trust like that is what makes the next email land instead of getting deleted.
Email 3 – Day 6: Promotional Offer
By now they’ve gotten two emails of pure value with nothing asked in return. This is where a soft, low-pressure offer finally earns a look instead of a delete.
Subject: Ready to Start? Here's a Little Welcome Gift
Hello [First Name],
Over the last few days, we've shared a few simple skincare tips. Hopefully, they've helped you understand why keeping your routine simple and consistent matters more than trying lots of different products.
Now we'd like to give you something in return.
Here's 10% off your first order.
Use code: WELCOME10
The code will stay active for the next 14 days, so there's no need to rush. Use it whenever you're ready.
If you've been thinking about trying Bloom, this is a good chance to see if our products are the right fit for your skin.
[Shop Bloom Bestsellers]
And if you're still not sure about which product to start with, just reply to this email. Tell us a little about your skin, and we'll do our best to point you in the right direction.
Warm regards,
[Your Name]
The Bloom Team
A welcome email helps you introduce your brand and build trust. But not every subscriber buys right away. Some browse your store, add products to their cart, and leave before checking out. That’s where abandoned cart emails come in.
2. Abandoned Cart Recovery: Recovering the 70% You’re Already Losing
You already know the number from earlier—around 70% of shopping carts are abandoned before checkout.
That means plenty of customers were interested enough to add products to their cart but never finished the purchase.
An abandoned cart email gives you a chance to bring some of them back. You’re not trying to find new customers…You’re simply reminding people who were already close to buying.
A simple three-email sequence usually works well.
Send the first reminder about an hour after they leave, follow up a day later, and send a final email around 72 hours after the cart is abandoned.
Each email should include the products they left behind, making it easy for them to pick up where they left off.
If you’re planning to offer a discount, save it for the last email.
Offering one too early can teach customers to leave their carts behind just to wait for a coupon.
Email 1: 1 hour: The friendly reminder
Keep the tone friendly and low-pressure here, no urgency yet. The only goal is making it easy for them to get back to a cart that’s still saved.
Subject: Your Cart Misses You! Complete Your Skincare Routine.
Hey [Customer's Name],
We noticed that you left a few Bloom skincare products in your cart.
Don't miss out on the serum and moisturizer you selected. Click below to return to your cart and complete your order.
Take your time...we've saved your cart, so everything will be waiting for you whenever you're ready.
[Return to Cart]
Best regards,
The Bloom Team
If they don’t come back after this first nudge, there’s probably a real question holding them back, not just forgetfulness. The next email answers a couple of those instead of just reminding them again.
Email 2: 24 hours: Handling objections
Skip the reminder this time and answer the actual question that’s probably holding them back instead.
Subject: Two Questions People Ask Before Buying
Hello [First Name],
If you're still thinking about your order, you might have a couple of questions before checking out.
How long does it take to see results?
With consistent use, most people start noticing a difference in about 4 to 6 weeks. Good skincare takes time, so don't be discouraged if you don't see overnight changes.
What if it doesn't work for me?
Every order comes with a 30-day return policy. If it isn't the right fit for your skin, we'll make it right.
If those were the only things stopping you, your cart is still waiting.
[Complete Your Order]
Best regards,
The Bloom Team
They’ve had a reminder and a couple of answers by now. If the cart’s still sitting there, the last email gives them one more reason, and this is the one place a discount actually earns its spot.
Email 3: 72 Hours: The Incentive
This is the one place in the sequence where a discount belongs. Anywhere earlier and it teaches people to abandon carts on purpose.
Subject: 10% Off If You Complete Your Order Today
Hello [First Name],
Still thinking about the Renewal Serum you left in your cart?
We know trying a new skincare product can take a little thought, so here's something to make it easier.
For the next 24 hours, you can get 10% off your order with code:
CART10
Your cart is still saved, so you won't need to search for everything again. Just come back, apply the code, and pick up where you left off.
[Complete My Order & Save 10%]
Your 10% discount expires in 24 hours. If you decide now isn't the right time, that's okay too. This will be our last reminder about your cart.
Take care,
The Bloom Team
Pro Tip: Before you write a single email, set the exit condition. Once someone completes their purchase, they should leave the automation. Otherwise, they’ll keep getting “you left something behind” emails after they’ve already ordered, which feels more confusing than helpful.
Once you’ve recovered the order, the next step is getting that customer to buy it again. That’s where repeat purchases and post-purchase emails come in.
3. Repeat Purchase Trigger: Stop Waiting for Customers to Remember
If you sell products customers need to buy regularly, skincare, coffee, supplements, or pet food, you don’t want to wait until they run out before reminding them to reorder.
Bloom’s Renewal Serum lasts around 30 days, so instead of waiting for the customer to remember on their own, you can send a reminder a few days before they’re likely to run out.
For a 30-day supply, that first email can go out around day 25, followed by a second reminder if they haven’t reordered.
Email 1: Day 25: The Gentle Reminder
Keep this one light and practical, just a heads-up that a reorder is coming due, timed to land a few days before the bottle actually runs out.
Subject: Running Low on Your Renewal Serum?
Hello [First Name],
If you've been using your Renewal Serum every day, you've hopefully started noticing the difference in your skin.
It's been about four weeks since your last order, so you're probably getting close to the end of your bottle.
We'd love to help you keep your routine going. Reordering now means your next bottle will arrive before this one runs out, so you don't have to pause the progress you've been making.
If your skin has changed or you have questions about your routine, just reply to this email. We'll be happy to help.
[Keep Your Routine Going]
Talk soon,
The Bloom Team
If day 32 rolls around and they still haven’t reordered, they’re either out already or close to it. Worth being a little more direct the second time.
Email 2: Day 32: The Direct Nudge
A bit more direct this time, since they’re likely out or close to it, but still no pressure if they genuinely don’t need it yet.
Subject: Don't Let Your Routine Pause
Hello [First Name],
Just checking in. By now, your Renewal Serum may be running low or already finished.
If the serum has been working well for your skin, now is a good time to restock. Keeping up with your routine means you won't have to take an unnecessary break between bottles.
Your next bottle is just a few clicks away.
[Reorder Your Renewal Serum]
And if you still have some left, no worries. You can always come back when you're ready.
Take care,
The Bloom Team
If you sell something customers won’t need to buy again anytime soon, the next opportunity is to recommend something that makes sense with what they already bought.
4. Post-Purchase Upsell: Give Customers a Reason to Add More
Now, a repeat purchase email won’t make sense for every product.
Think about Bloom’s Jade Roller. Once someone buys one, they’re probably not coming back a month later to buy the same thing again.
But they might be interested in a serum, cleanser, or something else that fits into the routine they’ve already started.
That’s when a post-purchase upsell makes sense. You use what the customer already bought to suggest the next product they might actually need.
Email 1: Day 3: Cross-Sell Recommendation
Recommend exactly one product that makes sense with what they already bought, not the highest-margin item in the catalog.
Subject: Complete Your Skincare Routine with the Jade Roller
Hello [First Name],
We hope you're enjoying your Renewal Serum so far.
If you're looking to get even more out of your routine, there's one product we often recommend alongside it: the Jade Roller.
Using it after applying your serum helps spread the product more evenly and adds a few relaxing minutes to your skincare routine.
It's a small addition, but one many of our customers say they enjoy every day. It's also a one-time purchase, so once it's yours, you're all set.
[See the Jade Roller]
Thanks for choosing Bloom.
Best,
The Bloom Team
If that doesn’t land, no need to keep pushing the same product. A bundle a week later gives them a different reason to say yes.
Email 2: Day 10: Bundle Offer
If the single-product suggestion didn’t land, a small bundle discount gives them a different reason to say yes.
Subject: Save 10% on the Complete Routine
Hello [First Name],
We put together a simple bundle you might like.
It includes the Renewal Serum, Jade Roller, and Travel Cleanser...all three together for 10% less than buying them separately.
So if you've been thinking about adding a few more products to your routine, you can get them together and save a little at the same time.
The bundle offer is available for the next 5 days.
[Get the Bundle & Save 10%]
Already have what you need? That's completely fine. We just wanted to let you know the bundle is there if you're interested.
Take care,
The Bloom Team
Remember: Don’t recommend a product just because you want another sale. Look at what the customer already bought and suggest something that actually fits. If they bought a serum, a jade roller or cleanser makes sense. Another random serum probably doesn’t.
So far, every automation here has focused on active customers. But what about the ones you haven’t heard from in a while? That’s where a win-back automation comes in.
5. Win-Back Automation: Bring Customers Back Before They Drift Away
There’s always a group of customers who buy something, then quietly disappear. Maybe they got busy, maybe they found another routine, maybe your store just slipped off their radar.
Before you remove them from your list or start sending big discounts, try reaching out one more time.
Start with a simple check-in. If they don’t respond, follow up with a small incentive a couple of weeks later.
Email 1: Day 60: The Soft Check-In
No sales pitch here. This is just a genuine check-in that reminds them the brand still exists.
Subject: It's Been a While.
Hello [First Name],
It's been a little while since your last order, so we just wanted to check in.
Since then, we've made a few updates, including improvements to our Renewal Serum and a couple of new additions to the Bloom collection.
If you'd like to see what's new, we'd love to have you back.
[See What's New]
And if now isn't the right time, that's completely okay. We'll be here whenever you're ready.
Take care,
The Bloom Team
If they don’t come back after the first email, send one final follow-up with a small offer. You don’t need a huge discount…just enough to encourage them to take another look.
Email 2: Day 75: The Incentive
Only introduce the discount here, after the soft check-in got no response, as a last, low-key nudge rather than a hard sell.
Subject: Here's 15% Off If You'd Like to Come Back
Hello [First Name],
We thought we'd check in one last time.
As a thank-you for being part of Bloom, here's 15% off your next order.
Whether you've been meaning to restock an old favorite or try something new, we'd love to welcome you back.
The offer is available for the next 7 days.
[Shop With 15% Off]
If now isn't the right time, no worries. We appreciate you being part of Bloom, and we'll be here whenever you need us.
Take care,
The Bloom Team
Remember
The goal isn’t to convince every inactive customer to buy it again. It’s to give interested customers one easy way back without filling their inbox with reminders.
Up to this point, the customer has been driving the conversation: they subscribe, abandon a cart, buy, or go quiet, and your automation responds. Seasonal campaigns flip that around. You decide when the conversation starts.
6. Seasonal and Flash Sale Campaigns: Layering Urgency on a Foundation That’s Already Working
Your automated emails handle the day-to-day conversations with customers. Seasonal campaigns are the exception.
You plan them ahead of time and send them when there’s a reason to celebrate, launch, or promote something special, whether that’s Black Friday, Valentine’s Day, or your biggest sale of the year.
One thing to be careful about is urgency. If every sale gets extended for “just one more day,” customers stop believing your deadlines. Only use countdowns and last-chance messages when the offer really is about to end.
Email 1: Sale Announcement
Lead with the offer and the deadline up front, so there’s no ambiguity about what’s happening or how long it lasts.
Subject: Our Biggest Skincare Sale of the Year Starts Today
Hello [First Name],
Our biggest skincare sale of the year is finally here!
For the next 48 hours, you can get 20% off our holiday gift sets, including the Renewal Duo and the Jade Roller Bundle.
These are some of our most popular sets during the holiday season, and once they're gone, they won't be restocked until after the holidays.
If you've been waiting for the right time to stock up or pick up a gift, this is it.
[Shop the Sale]
The sale ends Sunday at midnight, so don't wait too long.
Happy holidays,
The Bloom Team
As the deadline gets closer, a lot of people who already meant to buy just need one more reminder before the window closes.
Email 2: Last Chance Reminder
Keep this one short. Anyone getting it already knows about the sale, they just need the deadline in front of them one more time.
Subject: Last Chance...Sale Ends Tonight
Hello [First Name],
Just a quick reminder before the sale ends tonight.
In a few hours, prices go back to normal, and our seasonal bundles won't be available again until the next holiday season.
If you've been thinking about picking one up, now's the time.
[Shop Before Midnight]
See you soon,
The Bloom Team
We’ve written a full guide if you’re planning a seasonal push: 12 Holiday Email Marketing Ideas To Crush Your Sales.
Every campaign so far has been about selling products that already exist. What happens when you’ve got something brand new to share? That’s where a product launch campaign fits in.
7. Product Launch Campaign: One Email Isn’t a Launch
A new product deserves more than a single announcement email.
The people already on your email list are usually the first to hear about new releases, so give them a reason to pay attention. Build a little excitement before launch day, then let everyone know when the product is available.
You don’t need a long sequence. For most launches, a teaser before release and a launch-day announcement are enough to get people interested.
Email 1: Early Access
This one’s job is anticipation, not information. Give them a reason to watch for launch day instead of explaining the whole product now.
Subject: Be the First to Try Our New Overnight Repair Cream
Hello [First Name],
We've been working on something new over the last few months, and we're finally ready to share it with you.
Next Tuesday, we'll be launching our new Overnight Repair Cream.
As part of the Bloom community, you'll get 24-hour early access before everyone else.
If you'd like to be one of the first to see it, just reply "YES", and we'll send you the link as soon as it goes live.
See you next week,
The Bloom Team
When launch day actually arrives, don’t overthink it. Say what’s new, say why it matters, and make it easy to buy.
Email 2: Launch Day
Keep it simple here: what’s new, why it’s worth trying, and a clear way to buy it.
Subject: It's Here...Meet Bloom's New Overnight Repair Cream
Hello [First Name],
Today's the day! Our new Overnight Repair Cream is officially available.
If you're already using the Renewal Serum, the two work well together as part of an evening skincare routine.
We can't wait for you to try it.
[Shop the Overnight Repair Cream]
Thanks for being part of Bloom.
The Bloom Team
We’ve written a full guide on this one too: product launch email strategy.
These seven automations cover the emails most WooCommerce stores send throughout the customer journey. You don’t need to build all of them at once. Start with the ones that solve your biggest problem today, then add the rest as your store grows.
Use AI to Draft the First Version, Not the Final One
AI can save you a lot of time, but only if you give it enough context. Instead of asking it to “write an abandoned cart email,” tell it about your store, your customers, and the problem you’re trying to solve. The more context you provide, the more useful the output becomes.
Here’s a prompt you can customize for your own WooCommerce store.
You're helping me plan, write, and improve email automations for my WooCommerce store.
STORE CONTEXT:
- Store name: [name]
- Product category: [what you sell]
- Average order value: [$X]
- Orders per month: [X]
- Reorder cycle, if any: [X weeks, or "one-time purchase"]
- Automations already running: [list, or "none yet"]
- Biggest current problem: [cart abandonment / flat order value / no repeat customers / dormant customers / not sure]
Work through this in six steps, in order. Show your reasoning before moving to the next step, and ask me a question if you need more information rather than guessing.
STEP 1, PLAN: Recommend the 3 automations I should build first, in order, and explain why each ranks where it does for my catalog specifically.
STEP 2, VALIDATE: Tell me what assumption the top pick depends on (a reorder length, an abandon window, a dormancy threshold), and what to check in my WooCommerce reports before I build on it.
STEP 3, GENERATE: Once I've confirmed it, write the full sequence. Subject line, send delay, and body under 120 words per email. [Warm / direct] tone, plain English, one clear CTA each, no discount unless it's the last email.
STEP 4, EVALUATE: Review what you just wrote. Flag anything that leads with a discount too early, sounds generic, has more than one CTA, or risks spam filters.
STEP 5, OPTIMIZE: Give me 3 subject line variants for the first email, so I can test two against my list.
STEP 6, MEASURE: Tell me the 3 metrics to track, a reasonable benchmark for a store at my order volume, and what a weak number in each would tell me.
Pro Tip Nothing from Step 3 goes out unedited. Read it once in your own voice before sending, that’s still the difference between a template and an email someone actually trusts.
If copy-pasting between tools feels like an extra step, Mail Mint’s AI Email Writing feature runs this same logic inside the automation builder itself, connected to your own OpenAI key.
Final Thoughts
Think back to the two examples from the start, selling coffee on one hand, selling furniture on the other. Whichever one is closer to your own catalog, the mistake in each case wasn’t a bad list of automations. It was building them in an order that didn’t match what actually gets sold.
Start with the automation that solves your biggest problem today. If you’re losing first-time visitors, build your welcome series. If shoppers are abandoning their carts, fix that next. If your products need regular replenishment, add a repeat purchase reminder. If you sell products people buy once, focus on post-purchase recommendations instead. As your store grows, add the rest.
The goal isn’t the longest list of automations. It’s sending the right email at the right time.
Bottom Line Every WooCommerce store should have a welcome series and an abandoned cart recovery sequence. After that, let your products and your customers decide what comes next, not someone else’s checklist.
Ready to build these email marketing campaigns?
Mail Mint makes it easy to automate every stage of your WooCommerce customer journey with ready-to-use templates and a visual automation builder.
Frequently Asked Questions
How many types of email marketing campaigns are there?
The count varies by source, from 9 to 16, depending on how granular the list gets. For a WooCommerce store specifically, 7 types cover every distinct catalog and trigger scenario without counting near-duplicates separately.
Which automation should I build first for my WooCommerce store?
Welcome series and abandoned cart recovery, in that order, no matter what you sell. Add a third based on your catalog once those two are stable.
What’s the difference between a win-back automation and a repeat purchase trigger?
They’re not the same thing. A repeat purchase trigger fires on a short, predictable cycle tied to a consumable product running out. A win-back automation fires on a longer window, 60 to 180 days, for any customer who’s gone quiet, regardless of what they bought.
Can I automate WooCommerce email marketing without adding a separate email tool?
Yes. Mail Mint reads directly from WooCommerce order data inside WordPress, no separate platform to sync or migrate contacts into.
How long should an abandoned cart series run?
Three emails at 1 hour, 24 hours, and 72 hours works well in practice. Going longer sees diminishing returns, since recoverable carts typically convert within the first three days or not at all.
Should seasonal campaigns replace my automations?
No, they run alongside them. Seasonal campaigns are one-time sends tied to a date. Automations run continuously regardless of the calendar, so relying only on seasonal sends means missing revenue on every day that isn’t a sale.
What if a customer qualifies for both the repeat purchase trigger and win-back?
Add an exclusion condition so a customer active in one doesn’t also enter the other. Otherwise, a dormant, overdue customer could get two unrelated emails in the same week.